 | Frequently Asked Questions |
Can Automated Manager run on both MAC & PC computers? Yes, any computer with a connection to the internet including iPads and smart phones. Back to top
Do I need to install Automated Manager on my computer? No. You simply go online, enter your password and you are in the program. Back to top
Is Automated Manager in the "Cloud"? Yes. This means that instead of installing software on your computer, the entire program and all your data is stored on a series of secure, gigantic servers off site. That way your data is always safe no matter whether your computer crashes or burns in a fire. And you don't need to boost your server capacity to handle the additional load. Back to top
Is my information secure in Automated Manager? Yes. It has the same security level as banking or government sites. This is one of the advantages of working on the cloud; it is all at the highest security level. Back to top
Do you need to be a computer expert to operate it? No. All of the functions are intuitive and easy to learn. Back to top
How will my employees like Automated Manager? In most offices, the employees do not like to try anything new. But once it is in place they would never want to go back. The whole office becomes more organized, which they love, plus they can access their schedule, make vacation requests and add shifts from home or from anywhere. Back to top
Will Automated Manager be compatible with my existing office software? Yes. This program works completely independently of any existing office software. For some of the reporting, we have your existing software export data into the program. Back to top
Is my data backed up? Yes. Our servers do hourly backups and since the data is stored away from your office in the cloud, it is safe at all times no matter what happens to your office or your computer. Back to top
Can Automated Manager be operated from my home or when I am on vacation? Yes. As long as you have internet access. We have had people using the software from the beach in Mexico on their iPhone and even doing a full payroll run from Disneyland on holidays. Back to top
Will Automated Manager work on an iPad or a Smart Phone such as iPhone, Blackberrry or Android? Yes, any device that can access the internet through a browser will be able to operate the Automated Manager. Back to top
How was Automated Manger created? It was an in-house creation of one of North America's largest dental practices. In order to fight the paperwork war, they eliminated time consuming manual tasks such as payroll calculations, staff scheduling and reporting functions one by one by automating them. The office manager and owner hired a programmer to implement these improvements. It took place over a 4 year period. Gradually sophistication was added such as combining payroll, scheduling and reporting functions per employee to determine true productivity levels, adding communication functions, task assignment, office manual, etc. Back to top
Is Automated Manager just for dental offices? No. The functionality of Automated Manager relates to all types of businesses including dentistry. It is already successfully in use in physiotherapy/physical therapy offices, call centers, nursing homes, storage facilities, etc with more being added all the time. Back to top
Is there a setup fee? No. As part of our introductory promotion we are waiving the set-up fee at this time. Back to top
Is there an initial training fee? No. We train you at no charge. Back to top
Is there a fee to back-up and store my data? No. Back to top
Is there software to purchase? No. Back to top
Is there a charge for upgrades? No. Everyone gets all upgrades for free. And we install them so there is nothing to do on your end. Back to top
Is there a maintenance fee? No. Back to top
What costs are involved with Automated Manager? You simply pay one low monthly fee which includes use of the program, set-up, initial training, on-going support, continual upgrades, and secure storage of all your data. Back to top
Will the price of Automated Manager go up in the future? We have no plans to raise our prices at this time and we will need to remain competitive in order to continue to attract new customers. You can however lock in the current rate for up to 5 years if you like. Back to top
How do I know if the monthly fee is worth it? 1. The time you save is that of your most valuable people; your office manager and the owner.
2. You will discover wastage in your payroll that you never even knew existed that you are over paying every month.
3. You will be compliant with Labor Laws.
4. You will be organized and have instant access to any piece of information in your entire payroll system, your staff schedule, production and management reports, any individual coaching meeting notes, vacation requests, etc.
5. Your office manual with all your policies will be on-line where all of your staff can have access to it.
6. Tasks can be assigned on-line and are tracked and never lost.
7. You or your staff can do any of these functions from home or away.
8. You can even be out of town on payroll day or month end.
9. You essentially get free consulting as you get set up the same way as the software creator. Back to top
If I am not happy with Automated Manager can I cancel? Yes. So far no one has. Back to top
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